At Lauven, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.
1. Start Your Return: Use our automated return portal to initiate your return in seconds.
2. Choose Your Solution: Select from multiple return options including exchanges, store credit, or refunds.
3. Done! Follow the simple instructions provided.
Return Window: You can return items within 30 days of receiving your order.
Condition: Items must be in their original condition, unused, and in the original packaging to qualify for a return.
Return Costs: For change of mind or sizing issues, return shipping is the customer's responsibility. For the goods received as damaged or not correct the consumer is not required to bear the shipping fee. Original shipping fees are non-refundable.
1. Visit Our Portal: Go to our automated return portal
2. Enter Your Details: Provide your order number and email address
3. Select Your Solution: Choose your preferred return option from the available choices
4. Follow Instructions: Complete the process by following the simple steps provided
Instant Options: Store credit and gift card refunds are issued immediately through our automated portal.
Traditional Refunds: For refunds to your original payment method, once we receive and inspect your return, approved refunds will be issued within 7 business days. Processing times may vary depending on your bank or payment provider.
Exchanges are easy through our return portal! Simply select the "Exchange for Different Items" option — you can keep your original items while we send you new ones. No return shipping needed, making it the fastest and most convenient option.
For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly marked as non-returnable on their product pages.
Start Your Return: Use our automated return portal
Have Questions? Visit our FAQs page for detailed information.
Email: help@lauven.co
Contact Form: Contact Us
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.
We're here to help make your return experience as smooth as possible!
We offer free shipping on all orders
Not satisfied! Return the items within 30 days of delivery
All transactions are encrypted with SSL technology
Do you need help! Don't hesitate to contact us