At Lauven, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website lauven.co.
We may collect the following personal data: your name, email address, and phone number; shipping and billing addresses; order details including products purchased and payment method; browser type, device type, and IP address; as well as cookies and usage data to analyse website behaviour.
We use your personal data to process and fulfil your orders, communicate with you about your order or enquiry, provide customer support, improve our website functionality and services, send promotional emails (only if you opt-in), and comply with legal and regulatory obligations.
We never sell your personal information. We may share it with trusted third parties only for necessary operations, including payment processing (e.g., Shopify Payments, PayPal, Apple Pay, Google Pay), order fulfilment and delivery (e.g., Royal Mail, DPD, DHL), and analytics and website performance tools (e.g., Google Analytics).
We use cookies to remember your preferences and shopping cart, track site performance and visitor behaviour, and personalise your shopping experience. By using our site, you consent to the use of cookies. You can manage or disable cookies in your browser settings.
Under the HK General Data Protection Regulation, you have the right to access the personal data we hold about you, request corrections or updates to your information, request deletion of your personal data, withdraw your consent to marketing communications at any time, and request a copy of your data in a portable format. To exercise any of these rights, please contact us at help@lauven.co.
Your personal data is stored on secure servers. All transactions on lauven.co are protected by SSL encryption (https) to ensure your information remains confidential and safe.
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children under 16 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.
We may update this Privacy Policy periodically. Any changes will be published on this page with the updated effective date.
We offer free shipping on all orders
Not satisfied! Return the items within 30 days of delivery
All transactions are encrypted with SSL technology
Do you need help! Don't hesitate to contact us