Shipping Policy
Effective Date: 24 March 2025
At Lauven, we are committed to providing an exceptional shopping experience, including clear and reliable shipping for all our UK and US customers. We offer free shipping on all orders within the United Kingdom and the United States.
Shipping Locations
This shipping policy applies to all orders shipped within the United Kingdom and the United States.
Delivery Times
- Order Cutoff Time: 5:00 PM (GMT). Orders placed after this time will be processed the next business day.
- Order Handling Time: 1–2 business days (Monday to Friday)
- Transit Time: 6–8 business days (Monday to Friday)
- Estimated Delivery Time: 7–10 business days from the date of order
Carrier Services
We partner with trusted carriers to ensure safe and timely delivery:
- Royal Mail
- USPS
Shipping Costs
Free Shipping: All orders delivered within the United Kingdom qualify for free shipping — no minimum order required.
Delivery Issues
If you experience any issues such as delivery delays or a lost package, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely.
Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number. You can monitor the status of your delivery using the link in the email or by visiting our FAQs page.
Questions?
For more information, please visit our FAQs page or contact our customer support team.
Contact Information
Business Name: Lauven
Address: 5 South Charlotte Street, Edinburgh, EH2 4AN, United Kingdom
Email: info@lauven.co
Phone: +44 742 991 9017
Contact Page: https://lauven.co/pages/contact-us
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.